Our Team

Meet your local insurance experts.

Outstanding service starts with an outstanding team. Meet the professionals behind High Country Agency, Inc.


Bart Garrison, CIC

bart@hicountryagency.com

I started my insurance career in 1985 and joined the High Country Agency in 2005 when my family and I moved to Ruidoso. Believing that it is important to give back to the community I belong to, I have served on numerous boards including: board member, past president and current member of the Ruidoso Rotary Club; board member and chairman of the Ruidoso Valley Chamber of Commerce; board member and treasurer of the Lincoln County Home Builders Association; member and board member of One Church; member of the New Mexico Amigos; and on the Planning and Zoning Commission for Ruidoso. I truly enjoy Ruidoso and working with the best insurance team in New Mexico.


Arlene Garrison, Personal Lines CSR

arlene@hicountryagency.com

I started in insurance in 1979, with time off to raise a family I have 15 years of insurance experience. We are blessed with the absolute best costumers and I love being able to help each of them with their insurance needs. My family and I moved to Ruidoso in 2005, in 2015 when we opened the office in Alamogordo I started commuting to manage our Alamogordo office. I am a member of One Church in Ruidoso and of the Alamogordo White Sands Rotary Club. My son Lance and his wife Kaitlin live in Alamogordo where Lance serves as the Youth Minister at The Worship Center and Kaitlin teaches 2nd grade. Our family loves to camp, go four wheeling, ride motorcycles and be involved with our church and our community.


Debbie Hernandez, CISR, Personal Lines CSR

debbie@hicountryagency.com

My family and I moved to Capitan, NM in 1995. I became a member of the High Country Agency team on February 27, 2001, and loved the opportunity to grow within the agency from being the company receptionist to a licensed insurance agent, and CISR. I served as the secretary for the Carrizozo Chamber of Commerce for several years and served as the VP for the Capitan Booster Club. I had the honor of being the secretary for the Ruidoso Lincoln County Crime Stoppers Organization for 4 years, and served as a board member for St. Joseph’s Apache Mission transition project. I am a member of One Church and assist with the woman’s ministries. I have 3 beautiful children, which my two oldest have Blessed me with 3 wonderful grandchildren. I have been very blessed to live in these beautiful mountains meeting wonderful people who cross my path every day.


Sheila Segovia, Commercial Lines CSR

sheila@hicountryagency.com

I was born in El Paso, TX in 1993 and raised in Tularosa, NM. I moved here to this gorgeous town called Ruidoso in 2005. I graduated from Ruidoso High School in 2011. Here is where I found my amazing husband, which now we have two wonderful girls. In 2016, I became a part of the High Country Agency Family. It has been a true blessing to have such a great work team with my loving co-workers. I look forward to building my career here in the insurance business as far as I can go. I have met so many wonderful people from this community and will be grateful to work for them. I love to expand my knowledge and this place continues to surprise me. I will strive to do my best to provide excellent service for all our customers.


Trish Jencks, Receptionist

trish@hicountryagency.com

As a military child, I have been blessed to live in many different places, we moved to Alamogordo in 2007. I am a family person and love to spend my free time with my family and friends. I graduated from Alamogordo High School in 2012. In May 2019 I will be marrying my best friend Cody. I became part of the High Country Agency family in October 2018. I’m excited to see where this career takes me and to be able to help people in our community with their insurance needs.


Nicole Busby, Personal Lines CSR

nicole@hicountryagency.com

I moved to Ruidoso in 1998 and graduated from Ruidoso High School in 2007. I have a wonderful son who is an avid Fortnite gamer. We love living in the mountains and going hiking, fishing and off-roading . My son and I moved to Lubbock, TX for a couple of years where I worked as a veterinary technician. Even though I loved working with animals we missed family in Ruidoso. We moved back in May of 2019 and I decided to change careers. I was blessed with the amazing opportunity to work with Bart Garrison and the High Country Agency family. It has been the best experience becoming a part of this amazing team. I have learned so much and am now a licensed insurance agent. I can’t wait to see what the future holds in my insurance career here at High Country Agency.


Billie Wieland, Commercial Lines CSR

billie@hicountryagency.com

I’ve called Ruidoso home my entire life. I graduated from Ruidoso High School in 2002 and am currently enrolled in ENMU Ruidoso to finish my Associate’s in Business Administration. My husband and I have five amazing children who keep us busy. I love camping, fishing, 4-wheeling and just taking advantage of the beautiful scenery we are blessed with. Over the years have had the opportunity to meet and work with so many amazing people. I had the privilege of joining the High Country Agency team on February 10, 2020 and am so grateful for the positive atmosphere and great co-workers. I look forward to seeing some familiar faces and meeting new ones.


Amanda Hurley

Amanda Hurley, Personal Lines CSR

I am originally from Illinois but graduated high school in Carrizozo. After high school, I enlisted in the US Navy and became a SEABEE.  Since that time, I have worked in the banking and food service industries.  I have also owned my own business in the health and fitness industry.  I look forward to helping you and yours in providing the best in home, life and auto insurance.


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