High Country Agency, Inc

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8:30 - 5:00 M-Th
8:30 - 4:30 Fri

706 Mechem Drive, Ruidoso, NM 88345



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Ski Apache


Our staff is here to serve you!!

Please contact us if we can assist you in any way. Our email addresses are below if you would like to send us an email.


High Country Agency Staff


Bart Garrison, CIC - Email Bart

I started my insurance career in 1985 and joined the High Country Agency in 2005 when my family and I moved to Ruidoso. Believing that it is important to give back to the community I belong to, I have served on numerous boards including: board member, past president and current member of the Ruidoso Rotary Club; board member and chairman of the Ruidoso Valley Chamber of Commerce; board member and treasurer of the Lincoln County Home Builders Association; member and board member of One Church; member of the New Mexico Amigos; and on the Planning and Zoning Commission for Ruidoso. I truly enjoy Ruidoso and working with the best insurance team in New Mexico. 



Arlene Garrison - Email Arlene

I have been in insurance for 13 years and for the past three years have been a member of the High Country Agency family. My family and I moved to Ruidoso in 2005. I am a member of One Church and of the Alamogordo White Sands Rotary Club. My son Lance and his wife Kaitlin live in Alamogordo where he serves as the Youth Minister at The Worship Center. Our family loves to camp, go four wheeling, and ride motorcycles. When we are not doing insurance we are more than likely in the great outdoors.



Debbie Hernandez, CISR (Personal Lines CSR) - Email Debbie

My family and I moved to Capitan, NM in 1995. I became a member of the High Country Agency team February 27, 2001 and love the opportunity to grow within the agency from being the company receptionist to a licensed insurance agent, and CISR.

Living in the Ruidoso/Capitan area has given me the opportunity to serve the community in many different organizations. I was the Cub-Scout master in Capitan for 2 years. I was also my daughter's Daisy and Brownie leader, and secretary for the High Country Rodeo Association. I served as the secretary for the Carrizozo Chamber of Commerce for several years, and served as the VP for the Capitan Booster Club. I had the honor of being the secretary for the Ruidoso Lincoln County Crime Stoppers Organization for 4 years, and served as a board member for St. Joseph's Apache Mission transition project.

I have 3 beautiful children, which my two oldest have Blessed me with 3 wonderful grandchildren. My sons are both graduates of the Dona Ana Branch Electrical Lineman program. Dustin is the Foreman of the Jicarilla Apache Nation Power Authority, and Joshua is employed by El Paso Electric Company . My daughter completed the NM Police Academy Dispatcher Program in Santa Fe, NM ranking in the top 5 of her class, and is now a dispatcher for the Ruidoso Police Dept. I have been very Blessed to live in these beautiful mountains meeting wonderful people who cross my path every day.



Kimberly Smith, CISR (Commercial Lines CSR) - Email Kim

I moved to Ruidoso in 2009. I completed my Bachelor's in Business Administration in December of 2014. I have been in the insurance business since April of 2012. I was given the opportunity to come to High Country Agency in March 2013. After starting at High Country Agency, I was able to complete my CISR designation and am working towards my CIC designation. I have met and worked with a lot of wonderful people here and look forward to being able to continue making and strengthening my relationships with my co-workers and customers. I am blessed to be a part of the High Country Agency Family.



Danielle Montes, CISR (Personal Lines CSR) - Email Danielle

I was born and raised here in the beautiful mountains of Ruidoso. I have watched this small town grow into a popular tourist town. I have been a part of the Roadrunner Food Distribution and the backpack program. I also completed Leadership Lincoln and have served on the board. In the year of 2016 I was selected as the Customer Service Representative of year for the state of New Mexico in the Insurance industry. I love supporting the community in any way that I can. I was given the opportunity to come work for High Country Agency in May 2013 and that December received my Insurance license. Coming from having no experience in insurance, I have immensely expanded my knowledge of the industry and intend to let it keep growing. I enjoy the people I work with and am so glad to be a part of the High Country Agency Family.



Jennifer Caporole, Receptionist - Email Jennifer

I was born in Albuquerque, grew up in Roswell, Graduated from Mississippi State University with a BA in Business. I then became a PGA Assistant Golf Professional in Florida for several years giving lessons and helping run the daily operations of the golf courses. I changed careers in 2004 going to work for Shaw Industries as an outside sales rep and finishing as a Regional Manager. I continued in the Carpet and Rug Industry for a few more years with Nourison Industries.

We had discussed a new adventure and decided to make some changes to our life. My husband and I have always loved Ruidoso and had several opportunities to visit family for Christmas. He sold his landscape and Design company in Florida, I gave my notice, and we traveled and did missionary work here in the United States for several months. Upon visiting Ruidoso again, we felt this would be our next adventure. We visited One Church and wanted to be a part of how they want to reach this mountain and make a difference in this community. Brent and I are in leadership at ONE Church and love to serve and connect with people.

February of 2017 is when we officially moved to Ruidoso and started to settle in to our new home. I was informed that there was an opportunity to join the team at High Country Agency. I feel it is a fitting place for me to be, as my father made his career as an Insurance Agent and Financial Adviser. I could not work at a better place. What a wonderful group of real people who are truly amazing. It is wonderful to work in a business that places the top priority on the people and making business transactions that benefit the customer and cater to the customers needs, just as business should be. I feel very blessed to be here and am thankful for the opportunities that are before me. I look forward to growing with High Country Agency and following in my Father's footsteps.



Sheila Segovia, Commercial Lines CSR assistant - Email Sheila

I moved to Ruidoso in 2005, and graduated Ruidoso High School in 2011. I was going to school to become an RN, and decided that it was not for me. I then worked in the technology field for about 2 years and banking for another 2 years. I learned a lot, but it was not the place for me. I joined the High Country Agency family in July of 2016 and can say I truly love it. I have learned itís not so much the job you do, but many times the people who you work with that makes the difference. I have a great opportunity to grow and build a career here in Insurance. Other than having amazing co-workers and a great boss to work for and with; it is great to be part of a business that is not just about helping customers with what they want, but also helping them understand what they need.

I have a wonderful husband; we were married in 2016 after 10 years of dating. My husband was born and raised here in Ruidoso. I was born in El Paso TX, but half my life I grew up in Tularosa, NM. We have a beautiful Daughter, Fernanda, who just turned 5. At one point my husband and I thought it was boring here, so we decided to move to El Paso, thinking that big city life would be exciting. Nope, it only made us realize and appreciate how amazing and beautiful Ruidoso truly is.

Itís great to see a community that grows together, like Ruidoso does. I am looking forward to many more years here. My goals are to be involved with this beautiful town; to help where I am needed and where I can. Other than my family and my job, I have a passion to help people, anyone who is in need. Working here at High Country Agency gives me that opportunity. It has made me realize how important it is to be a part of the community, and I am thankful to find a place I can call my second home.




8:30 - 5:00 M-Th
8:30 - 4:30 Fri

1400 E. 9th, Ste B, Alamogordo, NM 88310


Mail Address
P.O. Box 1890, Alamogordo, NM 88311


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